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Office Hours

Coordinator team in Beijing (GMT+8): Mon–Sun, 24/7. Replies within 24 hours.

FAQ

Questions Patients Ask Most

Many nationalities enter visa-free for up to 10 days under the 240-hour transit policy. For longer treatment we prepare a hospital invitation letter and support your medical visa application — included in our escort service.
Typically 50–70% of the hospital bill versus private care in the US or Western Europe. See the cost comparison table on the Packages page. Your personal quote lists our escort-service fee and the hospital’s own estimate separately.
Many partner hospitals bill Bupa, Cigna, Allianz, MSH and other international insurers directly. We help you check coverage and obtain pre-authorisation before you travel.
Upload or email your records in English, Russian or Arabic — we translate them into Chinese at no charge and forward them to the right specialist for a pre-travel opinion.
Of course. We arrange companion accommodation, meals and tours, and can seat an interpreter between you at every appointment. Children travelling with parents are welcome at our paediatric hospitals.
You receive translated reports, prescriptions and imaging on a USB drive, plus scheduled teleconsultations with your Chinese specialist for 6 months after treatment.
Yes — many of our patients do. Your care coordinator meets you at the airport, accompanies you to the hotel and every appointment, and remains on call 24/7 throughout your stay.